This page explains what data the Demeevka site may collect, why it is needed, and how the contact forms, cookies, analytics and statistics counters are used.
We use the data to respond to contacts, organise consultations, ensure the correct operation of the site and basic statistics. Medical information is considered only within the contact and is not published.
This policy applies to the site demeevka.org.ua and the contact forms placed on it. It describes the rules for handling the information that a user provides voluntarily or that the site receives technically during a visit.
By using the site, the user confirms that they have read this policy. If the terms do not suit them, they may choose not to use the site forms and to contact us by phone.
When contacting us through the site, the following may be processed: name, phone, email, the chosen service, the message text, a convenient contact time and other details the user provides in the form.
The site may also receive technical information: IP address, device type, browser, pages viewed, referral source, cookie files and visit-statistics data.
The data is needed to respond to a request, pass the contact to the responsible specialist, arrange a consultation, explain the possible forms of help, and keep the site working correctly.
Technical statistics help to understand which pages work better, where users find it hard to locate information, and how to improve the site structure without disclosing personal stories.
The site forms may send a request via the Formspree service or other technical means of message delivery. After a request is sent, the administrator or a specialist may contact the user using the details provided.
If the user moves to Telegram, WhatsApp, email or makes a call, further communication takes place under the rules of the relevant service or communication operator.
The site may use cookies for the technical operation of the interface, storing cookie consent, analytics and statistics. The site may run Google Tag, as well as the hit.ua and MyCounter counters.
These tools may collect aggregated statistics on views, clicks, devices and technical parameters. They are not intended for publishing patients' personal data.
Demeevka does not sell users' personal data. Data may be shared only with technical services that ensure the operation of the site, delivery of requests, analytics, hosting, security and contact.
Transfer is also possible where it is required by law, by a decision of an authorised body, or by the need to protect the rights and safety of the user or other persons.
We apply organisational and technical measures to limit access to requests and contact data. Only persons who need the information to respond to enquiries or to maintain the site technically have access.
Data is kept for as long as needed to process the enquiry, fulfil legal obligations, resolve disputes or maintain service quality.
A user may contact us with a request to access their data, correct it, limit processing or delete contact information, if this does not conflict with the lawful grounds for storage.
For such requests use email [email protected] or nomer +380 50 366-62-33.
The information on the site is for reference and does not replace a consultation with a doctor. Final recommendations about treatment, detox, coding, rehabilitation or other help are given after a condition assessment.
In urgent cases — loss of consciousness, seizures, chest pain, difficulty breathing, severe hallucinations or a suspected overdose — you need to call emergency medical help.
The policy may be updated in line with changes in the site's operation, the law or technical services. The current version is always posted on this page.
Questions about confidentiality can be sent to [email protected].
You can write by email, call, or leave a request. For medical questions, a specialist separately clarifies the condition and the form of help.
Leave your phone number. We will contact you, clarify the situation, and suggest a safe first step.